Information & payment

Information & payment

Arrival and departure
On the day of arrival, the suites are available from approx. 3.00 p.m. onwards. If you arrive later than 18.00 hrs, please let us know. On the day of departure please vacate the suite by 10.00 a.m. at the latest.

Single occupancy of the suite
For single occupancy of the suite we charge a surcharge of 70 % of the daily rate.

A reservation is firmly booked when you have paid a deposit. The deposit can be by postal order, bank transfer or credit card.

Cancellation fees

We are flexible in our cancellation policy according to the situation. These are valid in case You yourself have tested positive with Covid-19 (presentation of a positive test result required) or in case of border closures. Otherwise, the general hotel and contract conditions apply.

Cancellations made up to 1 month before the start of the holiday no cancellation fee will be charged. For cancellations 29 to 15 days before the start of the holiday we charge 30 % and from 14 to 3 days 70 % of the booked stay. From 2 days before the start of the holiday, in the event of delayed arrival or early departure, 100 % of the booked stay will be charged.

Travel cancellation insurance
To ensure that you do not have to pay cancellation fees in case of cancellation, we recommend our travel cancellation insurance. We will be happy to provide you with more information on request or when booking.

Payment methods
We accept cash, Visa, Euro/Mastercard, or EC/Bankomat card.

Small well behaved dogs up to 6 kg are welcome only in winter. Extra charge € 20,- per day. The Fontis Lounge is accessible exclusively for our guests (not for dogs).

For a quiet atmosphere
In order to create a private and quiet atmosphere, we do not ask external guests to guests in your suite, the Green SPA or the Eco Farm. Thank you in advance for your understanding.

Certified climate house
You will be staying in a certified climate house, which means in a building not only in terms of its energy efficiency, but also in terms of its impact on the environment the health and well-being of its guests. Benefit from a pleasant and healthy indoor climate in summer and winter and feel completely at ease during your stay, thanks to the 100 % green energy from our in-house geothermal system.

All suites are non-smoking suites!

Hotel Quelle

The source of calmness. Diversity. Joie de vivre. The unique 5-star wellness hotel in the South Tyrolean mountains – at the source of wellbeing.

Chalet Salena

Somewhere to recharge your batteries in the Alps; a place dreams are made of. Your own Mountain Spa Chalet in the Gsies Valley: enjoy peace and cosiness in perfect harmony.

Farm Fontis

Low-key luxury, minimalist magic, an energising atmosphere – enjoy a sublime stay at Eco Farm Fontis.